Privacy Policy
iSmart Apps Pty Ltd (as owners and operators of iCaddy Apps) is committed to providing you with the best possible customer service experience. iSmart Apps Pty. Ltd is bound by the Australian Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information: There are many aspects of the website (and mobile Apps developed therein) which can be viewed without providing personal information, however, for access to certain iCaddy Apps customer support features, or to utilise particular aspects of mobile Apps developed via the iCaddy Apps platform (for example, to login to 'access restricted' webpages or pages in an App), you may be required to submit personally identifiable information. This may include, but not be limited to, a unique username and password, or provide sensitive information in the recovery of your lost password.
Depending on the particular functionality enabled in each mobile App, Apps developed by iCaddy Apps (via the iCaddy Apps platform) may collect personal and sensitive user data, including, but not limited to, personally identifiable information, authentication information, device location (to display the user's location on a hole map) and App usage/page interaction data (for analytical / statistical purposes) etc.
Any of the above-mentioned data so collected via the operation of a mobile App (developed by iCaddy Apps via the iCaddy Apps platform) is utilised solely for the purposes of quality assurance and providing the best possible mobile App user experience. Any personal and sensitive user data so collected is handled securely, including transmission (if required) using modern cryptography (for example, over HTTPS).
Mobile Apps developed by iCaddy Apps may (depending on the functionality of the App) also collect user information including the user's name and/or email address. These details (if provided) may be used to send the user marketing communication and emails from time to time. User's can opt-out of receiving such marketing emails anytime via the opt-out option provided on the respective correspondence.
Sharing of your personal information: In order to deliver certain services, such as payment processing etc. we may be required to provide certain personal information to enable such services to occur (for example to PayPal or Authorize.net online payment services). Such companies will be permitted to obtain only the personal information they need to deliver the service. iSmart Apps takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information: For each website visitor, we expressively collect the following non-personally identifiable information, including, but not limited to, browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging website visitor traffic and analysing webpage statistics etc. From time to time, we may use customer information for new, unanticipated uses, not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Your details WILL NOT be used for third-party marketing or research purposes, given or sold to third parties (other than to government officials if compelled to do so under law).
Accessing Your Personal Information: You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. iSmart Apps Pty. Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a 'per request' basis.
Data Retention & Deletion: iSmart Apps seeks to ensure that it retains only data necessary to effectively conduct its program activities and work in fulfilment of its mission. The need to retain data varies widely with the type of data and the purpose for which it was collected. iSmart Apps strives to ensure that data is only retained for the period necessary to fulfil the purpose for which it was collected and is fully deleted when no longer required. This policy covers all data collected by iSmart Apps and stored on iSmart Apps owned or leased systems and media, regardless of location. It applies to both data collected and held electronically and data that is collected and held as hard copy or paper files, including any data collected in association with a mobile App developed by iCaddy Apps. The need to retain certain information may be mandated by federal or local law, federal regulations and legitimate business purposes.
Data Deletion Requests: You have a right to request that any data collected via a mobile App developed by iSmart Apps be permanently deleted. To request the deletion of any data collected in association with the operation of a mobile App developed by iCaddy Apps via the iCaddy Apps platform, please send an email to Data Deletion Requests. Requests for data deletion must include your full contact details including your full name and email address for verification purposes. You can also request your data be deleted by calling us.
Changes to this Privacy Policy: iSmart Apps Pty. Ltd. reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the iCaddy Apps website, or use any Apps developed by iCaddy Apps via the iCaddy Apps platform.
Contacting Us: iSmart Apps Pty. Ltd. welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday.
Call: 1300 304 224 (In Australia)
Call: (+61) 409 009 190 (International)
Post:
iSmart Apps Pty. Ltd.
PO Box 134
Spring Hill, QLD 4004
AUSTRALIA
E-mail: info@icaddyapps.com
Updated June 2023
